Shipping & Returns

Refunds / Shipping Website Use Policy

Coronavirus Impacts

Please be aware that the pandemic effects manufacturing and shipping world wide. We are working on filling all orders asap, we do not update the web page every hour to show in or out of stock items as we do not have that ability. Please follow us on Facebook for the most up to date information on this subject. Stay safe everyone and thank you in advance for your understanding.

Returns

Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Carolina Forest Vacuum & Sewing within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to Carolina Forest Vacuum Inc.within 5 days of receipt.

Wrong Color product:

Manufactures change product color from time to time, we do not guarantee product color. In some cases colors change with out notice or we may substitute a color due to being out of stock with out notice.

Cancellation
Orders can not be canceled after the order has already shipped out.

Defective Items
All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging, we will send out a replacement item. If the item is used, the item will be covered under the product warranty and reshipped to the customer.

Free Shipping
We are offering FREE SHIPPING on orders with a base total exceeding $50. This will automatically be calculated when you complete your order with Carolina Forest Vacuum & Sewing if you check the “free shipping” box . Please keep in mind that this only applies to normal ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations. Orders that exceed the carrier’s size or weight limitations will have the carrier’s surcharges related to the excess size or weight passed through to the customer. In addition, a $3.95 handling charge may be applied to every order placed. We reserves the right to alter or withdraw this offer at any time for any reason

Undelivered Address

If we receive a package back that states that the package was undelivered due to the address or your failure to pick up your items from the shipper’s location. We will credit you back the full amount less the shipping charges you were charged or our shipping cost if you received free shipping. If the package is returned by the USPS/UPS or other carrier with postage due or shipping fees this cost will be deducted from your refund in addition a 25.00 or 15% which ever is smaller handling fee will be charged to you.

Items Requiring Special Handling

Carriers frequently charge a surcharge for over sized or extremely heavy equipment. These additional costs will be reflected in the shipping costs total you see when you place your order. In some cases we will contact you before shipping to go over any additional cost prior to shipping products to you. We will never ship with any additional cost with out your consent.

Shipping costs for orders from Carolina Forest Vacuum & Sewing depend upon the method you choose for delivery. We will always try to group items for shipping. However, if we have to break up a shipment because of unexpected or unreasonable delays in the availability of certain items of your order, we won’t charge you any additional shipping costs – it’s on us. The total amount of shipping charges for the entire shipment will be charged on the first shipment and the balance will be sent with no additional shipping charge.

Refused Shipments

All refused shipments will be credited back less the shipping to the customer and a refusal fee of $9.95 per box. If the package is returned by the USPS/UPS or other carrier with postage due or shipping fees this cost will be deducted from your refund in addition a 25.00 or 15% which ever is smaller handling fee will be charged to you.

International Shipments

All customs and broker fees will be paid by the receiver and are not included in shipping rates. All international orders and shipments are non refundable whatsoever. All shipping, duty, and customs fees are nonrefundable. Carolina Forest Vacuum & Sewing will not pay any custom fees as a result of a returned package and is the responsibility of the sender. In the result a package is rejected by the sender, all shipping, return shipping, customs fees, duties, processing, and surcharges will not be refunded. This shipping policy applies to: Canada, Puerto Rico, Guam, and any other country other than Unites States.

Agreement to Terms and Conditions of Use

These Terms apply to your use of our website. These Terms also apply to your purchase of Product sold on our website. By using our website, accessing information on our website, ordering Product or accepting delivery of Product, it means that you have read, understood, and agreed to these Terms, and it forms a legally binding agreement to these Terms. These Terms constitute the entire and only agreement between Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc and you regarding your use of our website. All prior or contemporaneous representations, warranties, conditions and understandings regarding your use of our website, or your purchase of Product, are specifically disclaimed and superseded by these Terms.

If you do not agree with these Terms, or if you disagree with specific parts of these Terms, then do not use our website. Your continued use of our website means that you have agreed to the Terms. You cannot use our website, and at the same time object to these Terms. Your use of our website is at your sole risk.

Your use of Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc (“App”) on smartphones, tablets, and other devices is also covered by these Terms. Any reference to “website” also includes the App, as applicable.

By signing up for Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc , you consent to receive “push” notifications from Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc . Message and data rates may apply to these notifications. If you do not want to receive these notifications, then you must stop using the App and un-install the App from your device.

  1. Dispute Resolution

Any dispute or claim arising out of, or relating in any way to, these Terms, your visit to the Site, or to any purchase, return or other transaction with Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc (including claims relating to our advertisements and disclosures, email and mobile SMS messages (texts) sent by Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc collection or use of your information) (“Dispute”) must be resolved through court in Horry S.C. in small claims court consistent with the jurisdictional and dollar limits that may apply.

Any party who intends to seek arbitration must first try in good faith to resolve the Dispute by providing to the other side a written notice describing the facts and circumstances of the Dispute and the specific relief sought, and including any supporting documentation. The notice must be mailed via certified or registered mail to Carolina Forest Vacuum Inc 215 Ronnie Court attention Legal Department or to you at your last-used billing address or the billing or shipping address in your online profile. If we are unable to reach settlement within 60 days, then, upon notice to the other party (or parties), any party may begin legal action in Horry S.C.

Notwithstanding the foregoing, if in any manner you have violated or threatened to violate any of Carolina Forest Vacuum Inc intellectual property rights, we may bring suit in any state or federal court in South Carolina.

This section will survive after the Terms of Use terminate or your use of the Site ends.

4. Class Action Waiver

You and Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc agree that any Dispute resolution proceedings must be conducted only on an individual basis and not in a class, consolidated, collective, or representative action. If this class action waiver is found to be void or unenforceable, the Dispute will be resolved in state or federal court rather than in arbitration. You further agree that you will not be a member of any putative or actual class in a class action brought by anyone else, nor will you seek to become a class representative. This section will survive after the Terms of Use terminate or your use of the Site ends.

5. Changes to the Terms

(a) We reserve the right to change these Terms at any time, without prior notice to you or to other users of our website. Your continued use of our website after the Terms are changed constitutes your agreement to the changes that were made, and your continued agreement to be bound by these Terms, as so changed. At the bottom of these Terms you can find the date that the Terms were last changed.

(b) Access to our website and the use of information, materials, products or services provided through our website, is not intended, and is prohibited, where such access or use violates applicable laws or regulations.

6. Users must be Legal Age of Majority

Our website is a business website designed for persons who have reached the age of majority in the state, province or territory in which they reside. Any user of our website represents to us that he or she has reached the legal age of majority in the state, province or territory in which they reside. If you are between ages 13 and the legal age of majority, and continue to use our website, then your parent / legal guardian represents to us that he or she consents to these Terms on your behalf, and that she or he consents to your use of our website. A parent / legal guardian of a child between ages 13 and the legal age of majority is solely responsible for their child’s use of this website, including all financial charges. We are not liable for any damages that may result from a user’s misrepresentation of age. No one under age 13 is authorized to submit or post any information, including personally identifying information, on our website. Under no circumstances may anyone under age 13 use our website, except to browse. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.

7. Compliance with Laws

(a) The material on our website is intended only for personal use. No part of any content, form, project, pattern, design, written instruction, image, photograph, text or document accessible at our website may be incorporated into any information retrieval system, whether electronic or mechanical.

(b) When you use our website, you must not: (1) violate any law, statute, ordinance or regulation; (2) subject our website to any virus, Trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, corrupt or expropriate any system, data or personal information; (3) cause us or our affiliates to lose (in whole or in part) the services of our ISPs or other suppliers; (4) place an undue burden on the software and hardware used with our website, (5) directly or indirectly result in the transmission of spam, junk mail, or other unsolicited mass e-mails; (6) seek to obtain personally identifiable information from other users of our website; or (7) modify or alter any part of our website.

(c)The posting or transmitting of any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be a criminal offense or violation of any law, is prohibited.

(d) You agree to comply with all applicable laws and regulations of the 50 states, of the United States. You agree and represent to us that you are not buying Product for export outside the United States, unless you are located in Canada and shipping directly to Canada, in which case you agree and represent to us that you are not buying Product for export outside of Canada and you are not buying Product for shipment to Quebec.

(e) We reserve the right, in our sole discretion and judgment, and without liability of any kind to you, to terminate, change, or suspend your access to our website for any reason, at any time, without notice.

8. Not Responsible for Errors

(a) Our website may contain errors, may be missing information, or may not be current. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice to you. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy. If an item is listed on our website at an incorrect price or with incorrect information, then at our sole discretion we reserve the right: (1) to refuse orders for that item, (2) to contact you for instructions, or (3) cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our website. We apologize for any inconvenience that this may cause you.

(b) PRICES AND SELECTION ON OUR WEB SITE MAY VARY FROM THE PRICES AND SELECTION IN OUR STORES. IN ADDITION, CUSTOMERS OF Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc . MAY SEE DIFFERENT PRICES AND SELECTION FROM OTHER SALES CHANNELS. WE WILL HAVE NO LIABILITY FOR ANY PRICE DIFFERENCES, NOR ANY LIABILITY FOR ANY DIFFERENCES IN SELECTION.

(c) Your order(s) is subject to cancellation by us, at our sole discretion.

9. Intellectual Property

(a) The content, text, organization, selection and arrangement of elements, graphics, design, compilation, magnetic translation, digital conversion, and all other matters related to our website, including without limitation, the “look and feel” of our website, are protected under applicable copyrights, trademarks, and other proprietary rights and are our property, or are included with the permission of the owner, and are protected under copyright and trademark laws. You do not acquire ownership rights when viewing this website. All software used on this website is the property of joann.com® or its software suppliers and is protected by U.S. and international copyright laws.

(b) All logos, product names, page headers, custom graphics, button icons, trademarks, service marks, trade dress, and trade names displayed, cited or otherwise indicated on our website are trademarks of ours, our affiliates, or of other third parties. The copying, redistribution, use or publication of our marks or any third party marks is prohibited.

10. Colors

Colors are not guaranteed. Due to color variability in computer and screen monitors, we have no liability if colors of the Product do not match their display on our website.

11. Discontinued Product

We reserve the right to change and discontinue Product at any time without notice to you, and this may affect information saved in any sales through an online cart. We may substitute Product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described on the website are possible.

12. Disclaimer of Warranties

(a) WE MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE OPERATION OF OUR WEBSITE AND THE INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OUR WEBSITE.

WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, DURABILITY, AVAILABILITY, TIMELINESS, ACCURACY, COMPLETENESS OR NON-INFRINGEMENT.

OUR WEBSITE IS OPERATED ON AN “AS IS,” “AS AVAILABLE” BASIS.

NOTE: The above disclaimers do not apply to any product warranty offered by the product manufacturer.

(b) You assume total responsibility for establishing procedures for data back up and virus checking as you consider necessary.

(c) Craft-making, scrapbooking, sewing, quilting, knitting, and the other activities included in our website are highly individualized pursuits, with project results varying widely, depending upon the type of supplies used and the skill level and creative ability of the maker. We do not guarantee the results of any pattern, instruction, design or project presented on our website, and we disclaim all liability for unsatisfactory results.

13. Other Websites

Our website may provide a link or advertisement to another website that is operated by a third party. We provide these links for your convenience, and we do not endorse such other website or its contents. We have no control over, and do not review, these websites or their content. Under no circumstances will the Company be responsible or liable, whether directly or indirectly, for any loss caused or allegedly caused by these other websites, including, without limitation, their content, the goods and services offered by them, or your reliance on them. We have not investigated, monitored or checked these other websites for accuracy, completeness, or conformance with applicable laws and regulations. If you leave this website and access these other websites, you do so at your own risk, and the rules and policies of the other websites will apply to you while you are on their websites.

14. Use of Information Provided by the User

We reserve the right, and you authorize us, to use all information regarding your use of this website and all information provided by you to this website or provided or submitted by you to Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc through any other means, such as social media (e.g. Facebook, Instagram) or other social or sharing platforms or technology, now known or hereafter developed, consistent with our Privacy Policy. By submitting material to us, you automatically grant, or warrant that the owner of such material has expressly granted to us, the royalty-free, worldwide, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, display, translate and distribute such material (in whole or in part) and incorporate it in other works in any form, media or technology now known or hereafter developed, without compensation to you. You also permit any other user of the website to access, view, store, or reproduce the material for that user’s personal use. You grant the Company the right to edit, copy, display, publish and distribute any materials made available on the website by you, without compensation to you. By submitting material to us, or making materials available on the website, you irrevocably waive your, or warrant that the owner of such material has waived his or her, moral rights in the materials.

15. Comments

Some portions of our website enable users to post reviews of, and make submissions and comments regarding various products, projects and information contained on our website. If you submit material to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully licensable right to use, publish and display your submissions throughout the world in any media. We will not pay you or any person for any information that you provide to our website. You also grant Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc and our licensees the right to use the name that you submit with your submission in connection with that submission. You are solely responsible for the content of your submissions. We assume no liability for any content submitted by you. You agree that you have no expectation of privacy with regard to any content that you submit.

16. Use of Tools Products sold on Carolina Forest Vacuum Inc and all of our DBA ids carolinaforestvacuum.com etc website.

We emphasize that proper and safe use of a crafting tool or product requires following the written instructions of the product manufacturer. Some craft products are not safe for use (or, in some instances, unsupervised use) by children. For more specific warnings and other valuable information about the proper use of crafting tools, please see the manufacturer’s written instructions accompanying the crafting tool or product.